Help & FAQs
Where is my order?
Check and confirm delivery date
Confirm the estimated delivery date in your confirmation email.
Track order online
Track the order online using the tracking number provided in your confirmation email.
Contact us
Send and email to our customer service team if the estimated delivery date on your order has passed
What is your return policy?
Items must be returned within 30 days of receiving your order for a store credit.
Items must be unworn and unwashed.
Items must have all tags attached.
Any returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to PURPLEHUMANS
Refunds can take up to 10 working days to show on your account.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item, please contact us using the email below letting us know you would like to return the item and ship it through your nearest postal service.
Why can’t I find an item that was advertised?
This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on our Back In Stock section as we are constantly updating it and remember to hit the notify me button on the order.
Shipping Options
| Delivery Options | Delivery Times |
| USA Standard | 5 - 7 Business Days |
|
USA Express |
3 Business Days |
| CAN Standard |
7 - 9 Business Days |
|
CAN Express |
3 - 5 Business Days |
